Why do I keep getting a Printer Settings message on Macintosh?

If you are seeing a Your printer or printer settings are not supported message, please follow the steps below until the problem is resolved.


Check your default system printer.

Please view the article how do I set my default printer?


Try using a different browser or update your browser to the latest version.

You may download the latest version of the browser from the links below:

                Safari Safari       Firefox Firefox     Chrome Chrome


Check for software conflicts under your Applications folder.

  • An Internet Security program such as Antivirus, Firewall, Spyware, or Malware may be blocking our printing process.
  • Look in the internet security program for one of these listings or menus:

                Add Site
                Web filtering
                Safe Site

  • Once you locate one of these menus, look for an option to add our site as a safe site.

  • Enter each line of text and click add if you have this option.


  • Go back to the site, and hit the refresh icon in the browser to reload the page.

Note: If you are unable to locate this type of setting on the Internet Security software, contact their support department for further assistance.


If none of the above steps resolved the Printing Setting error, the issue may be specific to your printer software (example: Dell, Canon, HP, Epson, or Brother). Removing and re-installing your printer device may resolve the issue.


After following the troubleshooting steps in the previous article, and you’re still not able to print coupons, we suggest our latest coupon printing technology, called Print Verification. Please review the Print Verification article for more details.

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